Scholarly Work - Library
Permanent URI for this collectionhttps://scholarworks.montana.edu/handle/1/320
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Item Radical Collaboration: Making the Computational Turn in Special Collections and Archives(2019-11) Shanks, Justin D.; Mannheimer, Sara; Clark, Jason A.As more archival collections are digitized or born-digital, the work of archivists increasingly overlaps with the work of librarians who are responsible for research data and digital scholarship. This editorial uses Nancy McGovern's idea of radical collaboration as a framework, presenting a case study from Montana State University Library in which we collaborated across the domains of research data management, digital scholarship, archives, and special collections to integrate computational approaches into research, teaching, and service aspects of digital archival collections.Item Improving Onboarding with Employee Experience Journey Mapping: A Fresh Take on a Traditional UX Technique(2018-09) McKelvey, Hannah; Frank, JacquelineWe present a creative method for applying the UX technique of journey mapping to improve the onboarding experience of new employees in any organization. Journey mapping is a well-known design research tool used to gain insight into how a user experiences a service, process, or product, with the goal of making informed improvements to deliver a better experience for future users. We argue that journey mapping can also be used to improve the internal process of onboarding new employees and improve the experience for future new hires, which is important because positive onboarding experiences are linked to increased productivity and greater employee retention. We share how other organizations can use journey mapping to improve the onboarding process utilizing our employee experience journey mapping project toolkit (Frank & McKelvey, 2017) designed to help guide similar projects, complete with shareable templates. In addition, we share the methods used at our library, as well as our findings, recommendations, and lessons learned.Item Applying Attributes of Contemplative Technopedagogy to a Social Media Assignment(2019-06) Shanks, Justin D.; Young, Scott W. H.With widespread prevalence of digital technology in contemporary higher education, researchers have been keen to identify best practices and understand impacts. Social media present opportunities to cultivate interactive, creative teaching-learning communities. However, inclusion of social media in a course does not necessarily equal deep or creative student engagement. Faculty play an important role in helping students critically and creatively engage with content, colleagues, and context. Utilizing a mixed-methods case study approach, this research explores how contemplative technopedagogy can aid in the development of social media assignments and positively influence student learning. While blogging has been studied as a pedagogical tool, Tumblr has not yet been studied as an educational technology. This research demonstrates how the integration of contemplative technopedagogical attributes can aid faculty in developing social media assignments with contextual awareness that enhance teaching and learning in contemporary higher education.Item No Such Thing as a Free Lunch: Google Analytics and User Privacy(2016) Young, Scott W. H.; OBrien, Patrick; Benedict, KarlPatron privacy is sometimes the price we pay for free services. This trade-off is part of Google Analytics, the free web tracking tool. This session shares research into analytics implementations of DLF institutions, discusses relevant privacy issues, and offers recommendations for enhancing users' web traffic privacy through configuration and education.Item Narrative Budgets: Telling the Story of Your Library’s Value and Values(American Library Association, 2019-09) Rossmann, DoralynA library’s budget should be a reflection of its values and goals, but budget formats do not always lend themselves to telling the library’s story. Your budget message needs to be aligned with your library’s broader communication plan so that user experience is consistent with messaging from other library venues. Ideally, your budget, along with all library communication points, include language from your library’s values, mission, and vision statements and strategic plan. This article outlines traditional budget formats, introduces a format called Narrative Budgeting, and provides an example and outline for creating a narrative budget for your library using language from your library’s strategic plan and mission, vision, and values statements. Once set up, your Narrative Budget can be adapted and used to communicate with a variety of constituents to present an understandable and justifiable use of the library’s allocated resources.Item Communicating Library Values, Mission, Vision, and Strategic Plans through Social Media(American Library Association, 2019-06) Rossmann, DoralynSocial media communication needs to be aligned with your library’s broader communication plan so that user experience is consistent with messaging from other library venues. Ideally, social media along with all library communication points include language from your library’s values, mission, and vision statements and strategic plan. This article will outline two critical pieces to forming your social media communication strategy: Making a social media plan and applying social media optimization (SMO) to your library’s Web pages. Once set up, your plan and SMO can easily become part of your library’s routine when posting to social networks and creating and editing Web pages.Item Data-Driven Improvement to Institutional Repository Discoverability and Use(Institute of Museum and Library Services, 2018-09) Arlitsch, Kenning; Kahanda, Indika; OBrien, Patrick; Shanks, Justin D.; Wheeler, JonathanThe Montana State University (MSU) Library, in partnership with the MSU School of Computing, the University of New Mexico Library and DuraSpace, seeks a $49,998 Planning Grant from the Institute of Museum and Library Services through its National Leadership Grant program under its National Digital Platform project category to develop a sustainability plan for the Repositories Analytics & Metrics Portal that will keep its dataset open and available to all researchers. The proposal also includes developing a preliminary institutional repositories (IR) reporting model; a search engine optimization (SEO) audit and remediation plan for IR; and exploring whether machine learning can improve the quality of IR content metadata.The project team expects work conducted in this planning grant to make the case for advanced research projects that will be high-impact and worthy of funding.Item Interactive eLearning: Designing the Immersive Course-Integrated Online Library Orientation(2018) Regan, Matthew T.; LaBrake, Matthew; Piekart-Primiano, AmandaThis chapter addresses the creation of an online learning object built to engage and orient students to library resources, spaces, and support services. Developed in Articulate Storyline, the orientation follows two student characters as they navigate a virtual library environment. As students progress through three nonlinear modules, they are immersed in a variety of interactive learning activities where they must click, hover, drag, drop, and explore to proceed. They learn by listening, reading, and interacting with the content through scenario-based activities. Through collaboration with faculty and administration, and the employment of instructional design practices using the ADDIE (analysis, design, development, implementation, and evaluation) model, we ensured that the learning object was student-friendly and clearly aligned with course objectives. Now integrated as a mandatory component of our First-Year Experience seminar, assessment data demonstrates that students are truly engaged throughout the learning experience and have developed a more nuanced understanding of the role of libraries and librarians.Item Service Blueprinting: A Method for Assessing Library Technologies within an Interconnected Service Ecosystem(Taylor & Francis, 2019-06) Young, Scott W. H.; Mannheimer, Sara; Rossmann, Doralyn; Swedman, David; Shanks, Justin D.Service blueprinting is a method for designing, assessing, and improving services. This article provides a practical overview of the service blueprinting process for library technology services. We begin by outlining the recent conversation around library technologies, service design, and service blueprinting. We then detail an iterative case study for the creation process of a service blueprint, followed by a discussion of the service insights and improvements that resulted from this activity. We conclude by offering a set of recommendations for creating and analyzing service blueprints. Ultimately, the service blueprint is a useful tool for understanding the operation of a service, and for situating that service within a broader and interconnected library ecosystem.Item Doing the Honors: Designing a Curriculum for a Year-Long Thesis Project(Association of College and Research Libraries, 2017) Piekart-Primiano, Amanda; Regan, Matthew; Sacharow, LilyThe personal librarian approach enables a deeper level of one-on-one contact with students beyond the typical reference interaction, and is often employed for student groups who may benefit from more targeted library services, such as student athletes, developmental education students, and international students. Honors students are another such cohort. The Honors Program at Berkeley College offers students the opportunity to participate with a group of their peers who are focused on pursuing a more academically rigorous path than what is ordinarily expected of undergraduate students. Students are admitted to the program either as freshmen or as continuing upperclassmen. Three components of the Honors Program are community service, advanced honors seminars (three courses taken during an academic year), and scholarship. Librarians support the third objective, which takes the form of a scholarly research paper on a topic of each student’s choice, written during the upper-level seminars and typically twenty to fifty pages in length.