Chairperson, Graduate Committee: Norman L. MillikinMeredith, Deanna Lynn2016-11-232016-11-231998https://scholarworks.montana.edu/handle/1/11409The purpose of this study was to determine the satisfaction level of classified clerical employees at Montana State University. This survey was conducted to determine the satisfaction level of classified employees in clerical positions at a university. The survey covered broad topics to determine if there were consistent areas of employee satisfaction or dissatisfaction. The results were cross-referenced with different departments, length of service, grade level, and gender to find any consistent patterns of satisfaction or dissatisfaction in these areas. The population for this study consisted of approximately 584 classified employees in clerical positions who work in a variety of offices and departments on campus, and have wide ranging duties and titles. For this study, the sample size was all 584 clerical employees from the population. The primary research methods used for this study were reference materials from Renne library consisting of journals, publications, articles, and previous surveys. The Internet provided some additional materials, primarily descriptive survey conclusions and sample surveys. The Office of Employee Relations provided feedback on the method of conducting the survey, as well as a review of the survey instrument. The survey contains simple check mark questions and a few short answer questions. The respondents rated a number of areas, including overall university goals, mission, and management, questions pertaining to the respondents' department, and questions on their immediate work environment, supervisor, and coworkers. Employees rated their departments, co-workers, and supervisors very highly. The highest rated answer to what the respondents liked best was their co-workers, followed closely by their job duties and working with students. The employees liked their pay the least, followed by the attitude of the administration toward the department, poor upper level management, not enough time to do their duties, and cramped office space. The results of the survey showed that even though there were concerns by almost everyone, two-thirds of the respondents were satisfied with their jobs, and most would work for MSU again. Dissatisfaction tended to be with one or two aspects of the job, and not with the overall position, atmosphere, or environment.enMontana State University--BozemanClerksEmployee attitude surveysWhite collar workersProfessional PaperCopyright 1998 by Deanna Lynn Meredith