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dc.contributor.authorYoung, Scott W. H.
dc.contributor.authorMannheimer, Sara
dc.contributor.authorRossmann, Doralyn
dc.contributor.authorSwedman, David
dc.contributor.authorShanks, Justin D.
dc.date.accessioned2018-11-14T17:45:32Z
dc.date.available2018-11-14T17:45:32Z
dc.date.issued2018-07
dc.identifier.citationYoung, Scott WH, Sara Mannheimer, Doralyn Rossmann, David Swedman, and Justin D. Shanks. "Assessing and Improving Library Technology with Service Blueprinting." Journal of eScience Librarianship 7, no. 2 (2018): 3. https://doi.org/10.7191/jeslib.2018.1134en_US
dc.identifier.issn2161-3974
dc.identifier.urihttps://scholarworks.montana.edu/xmlui/handle/1/15001
dc.description.abstractObjective: The objective of this article is to illustrate the application of service blueprinting—a design tool that comes from the service design tradition—for assessing and improving library technology services. Setting: A mid-sized library at a public university in the western United States. Methods: A service blueprint was co-created by library and IT staff in a design workshop in order to map the operational flow of a data visualization display wall. Results: Guided by the service blueprint, the project team identified points of improvement for the service of the data visualization display wall, and developed recommendations to aid further applications of service blueprinting. Conclusions: Ultimately, service blueprinting was found to be a useful tool that can be applied to assess and improve library technology services.en_US
dc.language.isoenen_US
dc.rightsCC BY-NC, This license lets you remix, tweak, and build upon this work non-commercially, and although your new works must also acknowledge the original creator and be non-commercial, you don’t have to license your derivative works on the same terms.en_US
dc.rights.urihttps://creativecommons.org/licenses/by-nc/4.0/legalcodeen_US
dc.titleAssessing and Improving Library Technology with Service Blueprintingen_US
dc.typeArticleen_US
mus.citation.extentfirstpagee1134en_US
mus.citation.issue2en_US
mus.citation.journaltitleJournal of eScience Librarianshipen_US
mus.citation.volume7en_US
mus.identifier.categorySocial Sciencesen_US
mus.identifier.doi10.7191/jeslib.2018.1134en_US
mus.relation.collegeLibraryen_US
mus.relation.departmentLibrary.en_US
mus.relation.universityMontana State University - Bozemanen_US
mus.contributor.orcidRossmann, Doralyn|0000-0002-6490-4223en_US
mus.contributor.orcidMannheimer, Sara|0000-0002-1433-6782en_US
mus.contributor.orcidSwedman, David|0000-0001-5241-2582en_US
mus.contributor.orcidShanks, Justin D.|0000-0002-0587-8256en_US
mus.contributor.orcidYoung, Scott W. H.|0000-0002-3082-4057en_US


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CC BY-NC, This license lets you remix, tweak, and build upon this work non-commercially, and although your new works must also acknowledge the original creator and be non-commercial, you don’t have to license your derivative works on the same terms.
Except where otherwise noted, this item's license is described as CC BY-NC, This license lets you remix, tweak, and build upon this work non-commercially, and although your new works must also acknowledge the original creator and be non-commercial, you don’t have to license your derivative works on the same terms.

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