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    Service Blueprinting: A Method for Assessing Library Technologies within an Interconnected Service Ecosystem

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    Service Blueprinting: A Method for Assessing Library Technologies within an Interconnected Service Ecosystem (PDF) (1.831Mb)
    Date
    2019-06
    Author
    Young, Scott W. H.
    Mannheimer, Sara
    Rossmann, Doralyn
    Swedman, David
    Shanks, Justin D.
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    Abstract
    Service blueprinting is a method for designing, assessing, and improving services. This article provides a practical overview of the service blueprinting process for library technology services. We begin by outlining the recent conversation around library technologies, service design, and service blueprinting. We then detail an iterative case study for the creation process of a service blueprint, followed by a discussion of the service insights and improvements that resulted from this activity. We conclude by offering a set of recommendations for creating and analyzing service blueprints. Ultimately, the service blueprint is a useful tool for understanding the operation of a service, and for situating that service within a broader and interconnected library ecosystem.
    URI
    https://scholarworks.montana.edu/xmlui/handle/1/15516
    DOI
    10.1080/01616846.2019.1637222
    Citation
    Scott W. H. Young, Sara Mannheimer, Doralyn Rossmann, David Swedman & Justin D. Shanks (2019) Service Blueprinting: A Method for Assessing Library Technologies within an Interconnected Service Ecosystem, Public Library Quarterly, DOI: 10.1080/01616846.2019.1637222
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