Service Blueprinting: A Method for Assessing Library Technologies within an Interconnected Service Ecosystem
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Date
2019-06
Journal Title
Journal ISSN
Volume Title
Publisher
Taylor & Francis
Abstract
Service blueprinting is a method for designing, assessing, and improving services.
This article provides a practical overview of the service blueprinting process for
library technology services. We begin by outlining the recent conversation around
library technologies, service design, and service blueprinting. We then detail an
iterative case study for the creation process of a service blueprint, followed by a
discussion of the service insights and improvements that resulted from this activity.
We conclude by offering a set of recommendations for creating and analyzing
service blueprints. Ultimately, the service blueprint is a useful tool for
understanding the operation of a service, and for situating that service within a
broader and interconnected library ecosystem.
Description
Keywords
service design, service blueprinting, library technology, service ecosystem
Citation
Scott W. H. Young, Sara Mannheimer, Doralyn Rossmann, David Swedman & Justin D. Shanks (2019) Service Blueprinting: A Method for Assessing Library Technologies within an Interconnected Service Ecosystem, Public Library Quarterly, DOI: 10.1080/01616846.2019.1637222