Show simple item record

dc.contributor.authorYoung, Scott W. H.
dc.contributor.authorMannheimer, Sara
dc.contributor.authorRossmann, Doralyn
dc.contributor.authorSwedman, David
dc.contributor.authorShanks, Justin D.
dc.date.accessioned2019-07-05T19:17:08Z
dc.date.available2019-07-05T19:17:08Z
dc.date.issued2019-06
dc.identifier.citationScott W. H. Young, Sara Mannheimer, Doralyn Rossmann, David Swedman & Justin D. Shanks (2019) Service Blueprinting: A Method for Assessing Library Technologies within an Interconnected Service Ecosystem, Public Library Quarterly, DOI: 10.1080/01616846.2019.1637222en_US
dc.identifier.issn1541-1540
dc.identifier.issn0161-6846
dc.identifier.urihttps://scholarworks.montana.edu/xmlui/handle/1/15516
dc.description.abstractService blueprinting is a method for designing, assessing, and improving services. This article provides a practical overview of the service blueprinting process for library technology services. We begin by outlining the recent conversation around library technologies, service design, and service blueprinting. We then detail an iterative case study for the creation process of a service blueprint, followed by a discussion of the service insights and improvements that resulted from this activity. We conclude by offering a set of recommendations for creating and analyzing service blueprints. Ultimately, the service blueprint is a useful tool for understanding the operation of a service, and for situating that service within a broader and interconnected library ecosystem.en_US
dc.language.isoen_USen_US
dc.publisherTaylor & Francisen_US
dc.subjectservice designen_US
dc.subjectservice blueprintingen_US
dc.subjectlibrary technologyen_US
dc.subjectservice ecosystemen_US
dc.titleService Blueprinting: A Method for Assessing Library Technologies within an Interconnected Service Ecosystemen_US
dc.typeArticleen_US
mus.citation.extentfirstpage1en_US
mus.citation.extentlastpage23en_US
mus.citation.journaltitlePublic Library Quarterlyen_US
mus.identifier.categorySocial Sciencesen_US
mus.identifier.doi10.1080/01616846.2019.1637222en_US
mus.relation.collegeLibraryen_US
mus.relation.departmentLibrary.en_US
mus.relation.universityMontana State University - Bozemanen_US
mus.data.thumbpage9en_US
mus.contributor.orcidSwedman, David|0000-0001-5241-2582en_US
mus.contributor.orcidShanks, Justin D.|0000-0002-0587-8256en_US
mus.contributor.orcidYoung, Scott W. H.|0000-0002-3082-4057en_US
mus.contributor.orcidMannheimer, Sara|0000-0002-1433-6782en_US
mus.contributor.orcidRossmann, Doralyn|0000-0002-6490-4223en_US


Files in this item

Thumbnail

This item appears in the following Collection(s)

Show simple item record


MSU uses DSpace software, copyright © 2002-2017  Duraspace. For library collections that are not accessible, we are committed to providing reasonable accommodations and timely access to users with disabilities. For assistance, please submit an accessibility request for library material.