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dc.contributor.authorMcKelvey, Hannah
dc.contributor.authorFrank, Jacqueline
dc.date.accessioned2021-03-02T17:06:44Z
dc.date.available2021-03-02T17:06:44Z
dc.date.issued2018-09
dc.identifier.citationMcKelvey, Hannah, and Jacqueline Frank. “Improving Onboarding with Employee Experience Journey Mapping: A Fresh Take on a Traditional UX Technique.” Weave: Journal of Library User Experience 1, no. 9 (September 12, 2018). doi:10.3998/weave.12535642.0001.903.en_US
dc.identifier.issn2333-3316
dc.identifier.urihttps://scholarworks.montana.edu/xmlui/handle/1/16139
dc.description.abstractWe present a creative method for applying the UX technique of journey mapping to improve the onboarding experience of new employees in any organization. Journey mapping is a well-known design research tool used to gain insight into how a user experiences a service, process, or product, with the goal of making informed improvements to deliver a better experience for future users. We argue that journey mapping can also be used to improve the internal process of onboarding new employees and improve the experience for future new hires, which is important because positive onboarding experiences are linked to increased productivity and greater employee retention. We share how other organizations can use journey mapping to improve the onboarding process utilizing our employee experience journey mapping project toolkit (Frank & McKelvey, 2017) designed to help guide similar projects, complete with shareable templates. In addition, we share the methods used at our library, as well as our findings, recommendations, and lessons learned.en_US
dc.language.isoen_USen_US
dc.rights© This published version is made available under the CC-BY 4.0 license.en_US
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/en_US
dc.titleImproving Onboarding with Employee Experience Journey Mapping: A Fresh Take on a Traditional UX Techniqueen_US
dc.typeArticleen_US
mus.citation.issue1en_US
mus.citation.journaltitleWeave: Journal of Library User Experienceen_US
mus.citation.volume9en_US
mus.identifier.doi10.3998/weave.12535642.0001.903en_US
mus.relation.collegeLibraryen_US
mus.relation.departmentLibrary.en_US
mus.relation.universityMontana State University - Bozemanen_US
mus.data.thumbpage3en_US


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