Implementation of an evidence-based protocol to improve symptoms of burnout

Abstract

Background: Burnout is a preventable behavioral response to increasing institutional workload and expectations, where staff feel unsupported and inconsequential. Symptomatology includes heightened oversight, exhaustion, and bitterness, causing attrition and ultimately perpetuating this condition within the workplace. In recognizing the risk of burnout in its employees, a Montana-based mental health center received a grant to implement preemptive, evidence-based measures to mitigate burnout. Methods: Initial baseline measures were drawn from the Maslach Burnout Inventory to provide insight into the severity of the problem. Following inventory completion, employees were offered interventions to mitigate the effect of burnout. Interventions: Employees were offered Relias educational videos for information regarding burnout and suggestions for management. Mindfulness techniques were offered along with cognitive behavioral therapy to promote self-care and symptom remission. Results and Conclusions: The findings from the baseline Maslach Inventory provide detail into the current conditions of the organization.