A survey of businesses in Gallatin County to determine their perception of employees non-technical skills

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Montana State University - Bozeman, College of Business


The purpose of this study was to measure the perceptions of Gallatin County employers on the non-technical skills their employees possess. Those findings would then be used as a basis for establishing effective adult education, secondary and post-secondary programs in the Gallatin County. To assess the needs of employers in Gallatin County an interview was conducted. The survey was comprehensive in nature and covered non-technical skills needed. The findings illustrate clearly the needs of employers in eight sectors of business. The major findings indicated that employers feel that overall communications are the weakest non-technical skill, and that non-technical skills can best be learned on the job. Also, good personal appearance, honesty, and loyalty to the company are very important non-technical skills. The researcher recommends that educators make an effort to allow students to learn non-technical skills on the job whenever possible. Also, that human relations and written communications be taught as individual classes.




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