Viewfinder Case Study: Implementing an AI Platform for Local Governments

Abstract

This case study examines the mid-implementation phase of Madison AI within the City of San Leandro, with particular attention to its impact on the San Leandro Public Library as a City department. Madison AI is a web-based AI platform designed for local governments. Using Madison, municipalities upload public records to a secure, dedicated system, where they are used to generate responses and support staff tasks. Because this tool was selected at the City level and is designed primarily for administrative work, its usefulness in a public library setting is limited. Viewfinder provided a clear method for evaluating how the project aligns with library values, particularly around privacy and consent. The reflection also informed clearer communication with IT and highlighted considerations for future AI projects that may affect the library.