Scholarly Work - Library
Permanent URI for this collectionhttps://scholarworks.montana.edu/handle/1/320
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Item Applying Attributes of Contemplative Technopedagogy to a Social Media Assignment(2019-06) Shanks, Justin D.; Young, Scott W. H.With widespread prevalence of digital technology in contemporary higher education, researchers have been keen to identify best practices and understand impacts. Social media present opportunities to cultivate interactive, creative teaching-learning communities. However, inclusion of social media in a course does not necessarily equal deep or creative student engagement. Faculty play an important role in helping students critically and creatively engage with content, colleagues, and context. Utilizing a mixed-methods case study approach, this research explores how contemplative technopedagogy can aid in the development of social media assignments and positively influence student learning. While blogging has been studied as a pedagogical tool, Tumblr has not yet been studied as an educational technology. This research demonstrates how the integration of contemplative technopedagogical attributes can aid faculty in developing social media assignments with contextual awareness that enhance teaching and learning in contemporary higher education.Item No Such Thing as a Free Lunch: Google Analytics and User Privacy(2016) Young, Scott W. H.; OBrien, Patrick; Benedict, KarlPatron privacy is sometimes the price we pay for free services. This trade-off is part of Google Analytics, the free web tracking tool. This session shares research into analytics implementations of DLF institutions, discusses relevant privacy issues, and offers recommendations for enhancing users' web traffic privacy through configuration and education.Item Service Blueprinting: A Method for Assessing Library Technologies within an Interconnected Service Ecosystem(Taylor & Francis, 2019-06) Young, Scott W. H.; Mannheimer, Sara; Rossmann, Doralyn; Swedman, David; Shanks, Justin D.Service blueprinting is a method for designing, assessing, and improving services. This article provides a practical overview of the service blueprinting process for library technology services. We begin by outlining the recent conversation around library technologies, service design, and service blueprinting. We then detail an iterative case study for the creation process of a service blueprint, followed by a discussion of the service insights and improvements that resulted from this activity. We conclude by offering a set of recommendations for creating and analyzing service blueprints. Ultimately, the service blueprint is a useful tool for understanding the operation of a service, and for situating that service within a broader and interconnected library ecosystem.Item Protecting privacy on the web: A study of HTTPS and Google Analytics(Emerald, 2018-09) OBrien, Patrick; Young, Scott W. H.; Arlitsch, Kenning; Benedict, KarlThe purpose of this paper is to examine the extent to which HTTPS encryption and Google Analytics services have been implemented on academic library websites and to discuss the privacy implications of free services that introduce web tracking of users. The home pages of 279 academic libraries were analyzed for the presence of HTTPS, Google Analytics services and privacy-protection features. Results indicate that HTTPS implementation on library websites is not widespread, and many libraries continue to offer non-secured connections without an automatically enforced redirect to a secure connection. Furthermore, a large majority of library websites included in the study have implemented Google Analytics and/or Google Tag Manager, yet only very few connect securely to Google via HTTPS or have implemented Google Analytics IP anonymization. Librarians are encouraged to increase awareness of this issue and take concerted and coherent action across five interrelated areas: implementing secure web protocols (HTTPS), user education, privacy policies, informed consent and risk/benefit analyses.Item Assessing and Improving Library Technology with Service Blueprinting(2018-07) Young, Scott W. H.; Mannheimer, Sara; Rossmann, Doralyn; Swedman, David; Shanks, Justin D.Objective: The objective of this article is to illustrate the application of service blueprinting—a design tool that comes from the service design tradition—for assessing and improving library technology services. Setting: A mid-sized library at a public university in the western United States. Methods: A service blueprint was co-created by library and IT staff in a design workshop in order to map the operational flow of a data visualization display wall. Results: Guided by the service blueprint, the project team identified points of improvement for the service of the data visualization display wall, and developed recommendations to aid further applications of service blueprinting. Conclusions: Ultimately, service blueprinting was found to be a useful tool that can be applied to assess and improve library technology services.Item Digital Library User Research Data [dataset](Montana State University ScholarWorks, 2017-03) Young, Scott W. H.Hex UX is an integrated method for generating, analyzing, and reporting user experience research data.Item Improving Services — At What Cost? Examining the Ethics of Twitter Research at the Montana State University Library(Council for Big Data, Ethics, and Society, 2016-10) Mannheimer, Sara; Young, Scott W. H.; Rossmann, DoralynAs social media use has become widespread, academic and corporate researchers have identified social networking services as sources of detailed information about people’s viewpoints and behaviors. Social media users share thoughts, have conversations, and build communities in open, online spaces, and researchers analyze social media data for a variety of purposes—from tracking the spread of disease (Lampos & Cristianini, 2010) to conducting market research (Patino, Pitta, & Quinones, 2012; Hornikx & Hendriks, 2015) to forecasting elections (Tumasjan et al., 2010). Twitter in particular has emerged as a leading platform for social media research, partly because user data from non-private Twitter accounts is openly accessible via an application programming interface (API). This case study describes research conducted by Montana State University (MSU) librarians to analyze the MSU Library’s Twitter community, and the ethical questions that we encountered over the course of the research. The case study will walk through our Twitter research at the MSU Library, and then suggest discussion questions to frame an ethical conversation surrounding social media research. We offer a number of areas of ethical inquiry that we recommend be engaged with as a cohesive whole.Item Montana State University (MSU) Library Social Media Survey(2015-12) Young, Scott W. H.; Rossmann, Doralyn; Shanks, Justin D.This survey is designed to produce demographic and usage data for a community of social media users.Item Social Media Optimization: Making Library Content Shareable and Engaging(Emerald, 2015) Rossmann, Doralyn; Young, Scott W. H.Purpose – Social Media Optimization (SMO) offers guidelines by which libraries can design content for social shareability through social networking services (SNSs). The purpose of this paper is to introduce SMO and discuss its effects and benefits for libraries. Design/methodology/approach – Researchers identified and applied five principles of SMO. Web analytics software provides data on web site traffic and user engagement before and after the application of SMO. Findings – By intentionally applying a program of SMO, the library increased content shareability, increased user engagement, and built community. Research limitations/implications – Increasing use of SNSs may influence the study results, independent of SMO application. Limitations inherent to web analytics software may affect results. Further study could expand analysis beyond web analytics to include comments on SNS posts, SNS shares from library pages, and a qualitative analysis of user behaviors and attitudes regarding library web content and SNSs. Practical implications – This research offers an intentional approach for libraries to optimize their online resources sharing through SNSs. Originality/value – Previous research has examined the role of community building and social connectedness for SNS users, but none have discussed using SMO to encourage user engagement and interactivity through increased SNS traffic into library web pages. Keywords Digital libraries, Generation and dissemination of information, Communities, Virality, Social media optimization, Social networking services Paper type Case studyItem Library Web Performance Data [dataset](2016-01) Young, Scott W. H.This dataset is associated with the following article: Young, SWH (2016) Speed Matters: Performance Enhancements for Library Websites. Weave UX 1(4). http://doi.org/10.3998/weave.12535642.0001.401